Find answers to commonly asked questions about Clickbuy.lk
Clickbuy.lk is Sri Lanka's premier online marketplace that connects buyers and sellers. It's a platform where individuals and businesses can list items for sale, services, job openings, property listings, and more. Our mission is to make buying and selling simple, safe, and convenient for everyone in Sri Lanka.
Yes, basic usage of Clickbuy.lk is completely free. You can browse listings, contact sellers, and post basic advertisements without any charge. However, we do offer premium services like featured listings, urgent tags, and other promotional options for a small fee to help your listings get more visibility.
Clickbuy.lk covers all regions of Sri Lanka including Colombo, Kandy, Galle, Jaffna, Negombo, Anuradhapura, and all other districts and provinces. You can filter listings by location to find items near you or post listings specifying your location for better targeting.
Creating an account is simple. Click on the "Login" button in the top right corner and then select "Create Account." You can register using your email address or quickly sign up with your Google or Facebook account. After verification, you'll be ready to start using Clickbuy.lk.
Yes, you can browse listings without creating an account. However, to contact sellers, post your own ads, save favorites, or access other personalized features, you'll need to create an account. Registration is free and only takes a minute.
After logging in, click on your profile name in the top right corner and select "My Profile" from the dropdown menu. On your profile page, you'll find an "Edit Profile" button that allows you to update your personal information, contact details, and profile picture.
To post an ad, click on the yellow "Post Ad" button at the top right of any page. Select the appropriate category for your item or service, fill in the details form with accurate information, upload clear photos, set your price, add your contact details, and submit. Our team will review your ad, and once approved, it will be visible to potential buyers.
You can upload up to 10 photos with a standard free listing. Premium listings allow for more photos. We recommend uploading clear, well-lit photos from multiple angles to show the condition of your item accurately. This increases buyer trust and the likelihood of a successful sale.
Standard ads remain active for 30 days. After this period, they will automatically expire. You'll receive an email notification before expiration with the option to renew your listing. Premium and featured listings have different duration options that you can select during the promotion process.
When viewing an ad, you'll see the seller's contact information or a "Contact Seller" button. You can either call the displayed phone number directly or use our built-in messaging system to send inquiries. To use the messaging system, you'll need to be logged in to your Clickbuy.lk account.
No, Clickbuy.lk is primarily a platform that connects buyers and sellers. We do not process payments between users for their transactions. All payment arrangements and deliveries should be agreed upon directly between the buyer and seller. We recommend meeting in safe, public places for high-value transactions.
You can save ads to your favorites list by clicking the heart icon on any listing. To view your saved ads later, log in to your account and go to "My Account" > "Favorites." This feature helps you keep track of items you're interested in without having to search for them again.
Clickbuy.lk offers several promotion options to increase your ad's visibility:
- Featured Listing: Your ad appears at the top of search results and category pages
- Urgent Tag: Adds an eye-catching "Urgent" label to attract more attention
- Spotlight: Highlights your ad with a special border and background
- Top of Page: Keeps your ad at the top of the page for a set period
These options can be selected when posting a new ad or added to existing ads.
We accept multiple payment methods for our premium services:
- Credit/Debit Cards (Visa, Mastercard)
- Online banking
- Mobile payment apps (eZ Cash, mCash)
- Prepaid Clickbuy.lk credits
All payments are processed securely through our payment gateway partners.
Renewing standard ads is free, but they will appear with the current date instead of the original posting date. If you had any premium features on your original ad (like Featured or Urgent tags), you'll need to purchase these again when renewing if you want to maintain the same level of visibility.
We take data privacy seriously. Your personal information is protected with industry-standard security measures. We never share your email address or phone number publicly without your permission. You can control what contact information is visible in your listings, and our messaging system allows communication without revealing your email address.
For your safety, we recommend:
- Meeting in public places like shopping malls or cafes
- Taking someone with you when meeting strangers
- For high-value items, meet at bank lobbies or police stations
- Never share banking passwords or transfer money before receiving goods
- Trust your instincts and walk away if something feels wrong
- For property viewings, never go alone to remote locations
If you encounter suspicious users or possible scams, please report them immediately. On any listing, click the "Report Ad" button and select the appropriate reason. For direct messages, use the "Report User" option. Our moderation team reviews all reports and takes appropriate action, which may include removing content and suspending accounts that violate our terms of service.
